Shipping policy
Thank you for shopping with Orderly. Please read our shipping policy carefully before placing your order.
Processing Time All orders are processed within 3–7 business days. Orders are not processed or shipped on weekends or public holidays. You will receive a confirmation email once your order has been dispatched.
Shipping & Delivery Estimates We ship to addresses within the United Kingdom. As our products are dispatched from international suppliers, please allow additional time for delivery.
| Shipping Method | Estimated Delivery |
|---|---|
| Standard International Shipping | 2–4 weeks |
| Express International Shipping | 7–14 business days |
Please note that delivery times are estimates and may vary due to customs processing, carrier delays, or high demand periods.
International Dispatch Your order will be dispatched from our supplier and shipped internationally to your UK address. This means your parcel may pass through customs before reaching you.
Customs & Duties Orderly covers all import duties and taxes — there are no hidden charges for UK customers upon delivery.
Order Tracking Once your order has been dispatched, you will receive an email with tracking information so you can monitor your delivery.
Lost or Damaged Items If your order arrives damaged or does not arrive within 6 weeks of your order date, please contact us within 14 days at concepttuition@mail.com and we will resolve the issue promptly with a replacement or full refund.
Contact Us Orderly 5 Gateway Court, UB2 5PT, United Kingdom Email: concepttuition@mail.com Website: shoporderly.co.uk